About

Azisted, is a company committed to tourists for make your holiday a safe and carefree experience. Thus VITA (Life Insurance and Travel Assistance) is born, a form of Smart to protect you during your stay in Puerto Vallarta.

  • Total tranquility.
  • Resolution of unforeseen events.
  • 24/7 assistance in your language.

At Azisted, we know that every trip is a unique opportunity to create unforgettable memories. That's why our mission is to provide you with the peace of mind you need to enjoy every moment to the fullest. With years of experience in travel assistance, we've designed plans that provide comprehensive coverage with personalized attention.

Our service is offered in collaboration with IGS, a world-class support company specializing in providing quality solutions and professional support globally. Together, we work to ensure you have the best experience and the care you deserve.

Learn more about IGS here

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+ 1,000,000

Protected travelers

+ 43,000

Requests served

99 %

Satisfied customers

+ 5

Years of continuous service

Testimonials

They recommend us

Mariana R.

I was traveling in Puerto Vallarta when I got a severe stomach infection. Didn’t know who to call or how to find a doctor. Fortunately, when I checked into the hotel, I was offered and hired VITA from Azisted. In less than an hour, a doctor came to my hotel and gave me the proper treatment

Andrea M

Unfortunately I was victim of an assault and my wallet and car keys were stolen, I remembered the insurance I had purchased and marked them, I was surprised by the fact that even legal aid They gave me to get the record and not only that, they gave me a financial aid for what I stole. Incredible!

Ricardo M

I am allergic to insect bites and on a trip to the beach I was itched by something that caused me a Strong reaction. I was scared, but I called VITA and they sent a doctor to the hotel. They treated me immediately and even covered the medicines that the doctor prescribed.

Ana L.

During a trip, my mom had a hypertensive crisis in the early morning. I called the Hotel reception to help me and they asked me if I had my cell phone with my Police number, I was contacted and an ambulance was sent to take my mother to the hospital and I didn’t have to pay a single ambulance weight.

Fernando C

Got appendicitis on a business trip to Puerto Vallarta. I had to have emergency surgery and I had no one to help me. Thanks to VITA, my mom was able to travel to stay in a hotel near the hospital while I was recovering. That detail made all the difference. It’s not just insurance, is a real backup.

José A.

I had never traveled with my dog until I went on vacation with him. One day I went out with him to walk He got a leg and didn’t know what to do. I called Azisted and in minutes they got me a vet near the hotel. They covered the clinic and even the medicines. They don’t know how much I felt at home knowing that my was also protected.

Travel calm and protected!

Enjoy your trip with our assistance insurance, designed to provide you with complete coverage during your stay.

Plans
Plans

VITA PREMIUM

$ 20.00 USD

*Request your code upon check-in to redeem this promotion.
Now

$10.000 USD

Insured for up to 7 days
  • Ground Ambulance
  • Medical Delivery to your Hotel
  • Payment for medications

VITA PLATINUM

$ 24.00 USD

*Request your code upon check-in to redeem this promotion.
Now

$12.000 USD

Insured for up to 14 days
  • Ground Ambulance
  • Medical Delivery to your Hotel
  • Payment for medications
  • Assistance for Robbery with Violence
  • Medical Telephone Guidance
  • Dental Assistance
  • Telephone Veterinary
  • Legal Assistance Telephone
  • Reposicion of graduated lenses
  • Support of wheelchairs or crutches
  • Financial assistance in the event of theft
  • Consultation with a veterinarian
  • Hotel payment for convalescence
  • Paid for travel to a third party by convalecencia
  • Assistance and funeral expenses
Buy vita platinum

Questions and answers

Frequently Asked Questions

What types of medical consultations are covered by IGS?

IGS provides a scheduled GP consultation at the hotel in case of illness.

Does this service include reimbursements for medical consultations?

No, the service does not apply refunds. It will only be coordinated through the IGS provider network.

Can I get prescription medication after a medical consultation at the hotel?

Yes, if the cabin doctor prescribes medicines, the cardholder may request support for the purchase of these medicines, always through IGS and with a valid prescription. The assistance is provided by means of a digital voucher at Farmacias Soriana.

What if I need remote medical assistance?

IGS offers telephone or video call medical guidance with general practitioners in case of medical emergencies. However, cabin doctors will not prescribe medications for controlled use or modify specialized medical treatments.

What do I do if I have an accident and need a wheelchair or crutches?

If an accident occurs during the term of coverage and a physician dictates the need for a wheelchair or crutches, IGS will coordinate the service upon review of the medical opinion. Assistance will be provided during the hours of 9:00 am to 6:00 pm.

Does IGS cover lodging expenses if I need to convalesce after a hospitalization?

Yes, IGS arranges and covers expenses for extended hotel stays up to a maximum of 8 consecutive days and up to $8,000 Mexican pesos, provided that the convalescence begins immediately after discharge from the hospital.

What happens if I need a family member to accompany me during hospitalization?

If the policyholder must be hospitalized for more than 5 days and is traveling alone, IGS will cover the cost of a single airline or bus ticket for a family member to accompany him/her.

What does telephone veterinary assistance cover?

IGS offers telephone veterinary medical counseling for pets (dogs and cats) with no event limit. The service is offered daily, from 9:00 am to 10:00 pm.

Am I covered for veterinary consultations in case of an emergency?

Yes, if your pet suffers an accident or sudden illness during the term of assistance, IGS will provide in-network veterinary consultation, including medications up to the amount indicated for coverage. However, specialized services and medical procedures will not be covered.

Does IGS offer legal assistance in case of theft or accident?

Yes, IGS provides telephone legal advice in civil and criminal matters to help file complaints or continue legal proceedings related to robbery with violence or accidents.

Can I receive assistance in the event of a death?

In the event of death, IGS will coordinate funeral services such as counseling, wake, paperwork and other related services within Mexico. This service is offered once during the term of coverage.

What happens if my glasses are stolen?

If you are robbed and your eyeglasses were part of the stolen property, IGS can arrange for the purchase of new glasses up to the stipulated amount, as long as you file a certified report with the Public Prosecutor's Office.

How can I access services if I have an emergency?

All services are coordinated between 9:00 am and 6:00 pm. It is important that you contact IGS through the established lines and do not hire services directly without prior coordination.

What exclusions apply to funeral assistance?

There are several exclusions, such as situations related to natural phenomena, suicides, accidents caused by crimes, and certain high-risk activities such as professional sports or military and police work.

Contact

Address

Cerrada de Santo Desierto No. 5 Col. Tizampampano,

01780, Alcaldía Alvaro Obregón. CDMX

Call Us

+52 55 41 62 0820

Email Us

info@azisted.com
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